Refund policy

Return & Refund Policy

At Thisha Lifestyle, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

5-Day Return Window

We offer a 5-day return period from the date your order is delivered. If the product arrives damaged, defective, incorrect, or does not meet your expectations, you may request a return within this period.

How to Request a Return

To initiate a return:

  1. Contact Us

    Please contact us within 5 days of delivery and provide:

    • Your Order Number
    • Reason for the return
    • Photos or videos (if the item is damaged, defective, or incorrect)

  2. Return Approval

    Our customer support team will review your request and provide return instructions if your return is approved.

  3. Pack the Product

    Please ensure the product:

    • Is unused and unwashed
    • Is in its original packaging
    • Includes all accessories, labels, and tags

  4. Return Shipment

    Ship the approved return using a reliable courier service as instructed by our support team.

Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed to your original payment method.
  • Refunds are generally initiated within 3 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 5 days of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • All original accessories, manuals, labels, and tags must be included.
  • The item must be in resalable condition.

Non-Returnable Items

The following items are not eligible for return unless they are received damaged or defective:

  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Products returned without original packaging or missing accessories.
  • Customized or personalized products (if applicable).

Unboxing Video Recommendation

We strongly recommend recording a clear unboxing video when opening your package.

The video should:

  • Begin before opening the sealed package.
  • Clearly show the shipping label.
  • Capture the entire unboxing process without interruption.
  • Show any damage, missing items, or defects immediately.

An unboxing video helps us verify claims and process replacement or refund requests more quickly.

Our Commitment

At Thisha Lifestyle, we strive to provide quality products and excellent customer service. We are committed to making the return process simple, transparent, and hassle-free.

If you have any questions, we're always happy to help.

Email: support@thishalifestyle.com

WhatsApp: +91 86607 97267

Thank you for shopping with Thisha Lifestyle.